Privacy
Policy

POW ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, request a quote, or use our services.

POW is a trading name operating in the United Kingdom. We comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

By using our website and services, you agree to the practices described in this policy.

We collect and process the following categories of personal data:

Contact information: Your name, email address, phone number, and company name when you submit a quote request or contact form.

Project details: Information about your project including location, surface type, dimensions, budget, and project description.

Files: Artwork and surface photos you upload when requesting a quote.

Usage data: Information about how you interact with our website, including IP address, browser type, pages visited, and referring URLs.

We do not collect any special category personal data (such as health, religion, or ethnicity).

We use your personal data for the following purposes:

To respond to your enquiry and provide quotes for printing services.

To communicate with you about your project and deliver our services.

To maintain records for accounting, tax, and business compliance purposes.

To improve our website, services, and customer experience.

To send you marketing communications if you have opted in (you can opt out at any time).

We do not sell your personal data to third parties under any circumstances.

We process your personal data under the following legal bases:

Consent: You have given us consent to process your data (e.g. when you submit a form or opt into marketing).

Contract: Processing is necessary to take steps before entering into a contract or to perform a contract with you.

Legitimate interests: We have a legitimate business interest in processing your data (e.g. improving our services) that is not overridden by your rights.

Legal obligation: We are required to process data to comply with legal obligations (e.g. tax records).

Your personal data is stored securely using Supabase infrastructure hosted in the EU/UK regions. We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest.

Files uploaded through our quote form are stored in secure storage buckets with access controls. Only authorised personnel can access your files.

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Project enquiry data is typically retained for 24 months after last contact, unless you become a client, in which case data is retained for 7 years for tax and accounting purposes.

We do not sell, trade, or rent your personal data. We may share your data with:

Service providers: We use Supabase for database hosting and file storage. These providers act as data processors and are bound by confidentiality obligations.

Professional advisors: Accountants, auditors, and legal advisors may access data as necessary for compliance.

Legal authorities: We may disclose data if required by law, court order, or regulatory authority.

Under the GDPR, you have the following rights regarding your personal data:

Right to access: You can request a copy of the personal data we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete data.

Right to erasure: You can ask us to delete your personal data in certain circumstances.

Right to restrict processing: You can ask us to limit how we use your data.

Right to data portability: You can request your data in a structured, machine-readable format.

Right to object: You can object to our processing of your data.

Right to withdraw consent: You can withdraw consent for marketing at any time.

To exercise any of these rights, contact us at hello@pow.limited.

We use cookies and similar technologies to operate our website and improve user experience. For detailed information about the cookies we use, please see our Cookie Policy.

You can control cookies through your browser settings. Essential cookies are necessary for the website to function and cannot be disabled.

Your data is stored on servers located in the EU/UK. We do not transfer your personal data outside the UK/EEA unless necessary, and only with appropriate safeguards such as Standard Contractual Clauses in place.

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "last updated" date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: hello@pow.limited

Phone: 0800 112 5100

Address: United Kingdom (worldwide service on request)

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe we have not handled your data appropriately.